Resolving CI Documents Download Problems in Configuration Manager and Intune
How to Fix CI Documents Download Time Out Error in SCCM
If you are using SCCM (System Center Configuration Manager) to deploy applications to your devices, you may encounter an error that says "CI documents download timed out" or "CI version info timed out". This error means that the configuration item (CI) documents that contain the information about the application requirements, detection methods, and installation commands could not be downloaded from the distribution point within the specified time limit. As a result, the application deployment fails and does not show up in the Software Center for the affected devices.
This error can be frustrating and prevent you from installing the applications you need. In this article, we will explain what causes this error and how to fix it. We will also share some best practices for CI documents download to avoid this error in the future.
ci documents download time out
What is CI Documents Download Time Out Error?
CI documents are XML files that describe the configuration items (CIs) that are used by SCCM to manage applications, settings, and compliance. CIs are stored in the SCCM database and replicated to the distribution points. When an application is deployed to a device, the device downloads the CI documents from the distribution point to evaluate if it meets the application requirements, how to detect if the application is already installed, and how to install or uninstall the application.
However, sometimes the device may fail to download the CI documents within the time limit set by SCCM. This can happen due to various reasons, such as network issues, firewall settings, corrupted files, or misconfigured settings. When this happens, the device reports an error code 0x87D0027C (CI documents download timed out) or 0x87D00314 (CI version info timed out) to SCCM. The application deployment status shows as "Failed" or "Unknown" in the SCCM console and the Software Center.
Causes of CI Documents Download Time Out Error
There are several possible causes of CI documents download time out error, such as:
The network connection between the device and the distribution point is slow or unstable.
The firewall or antivirus software on the device or the distribution point is blocking or interfering with the CI documents download.
The CI documents are corrupted or missing on the distribution point.
The device has an outdated or incorrect policy or configuration.
The device has insufficient disk space or memory to download or process the CI documents.
The SCCM client on the device is not working properly or needs to be updated.
Solutions for CI Documents Download Time Out Error
Depending on the cause of the error, there are different solutions that you can try to fix it. Here are some common solutions that may work for you:
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Solution 1: Re-run the Machine and App Deployment Cycles
One of the simplest solutions is to re-run the machine policy evaluation cycle and the application deployment evaluation cycle on the affected device. This will force the device to refresh its policy and configuration from SCCM and re-evaluate its application deployments. To do this, follow these steps:
On the device, open Control Panel and go to System and Security > Configuration Manager.
On the Actions tab, select Machine Policy Retrieval & Evaluation Cycle and click Run Now.
Select Application Deployment Evaluation Cycle and click Run Now.
Wait for a few minutes and check if the application deployment status changes in SCCM console and Software Center.
S Solution 2: Remove the Deployment and Re-deploy
Another solution is to remove the application deployment from SCCM and re-deploy it to the affected device. This will clear any cached or corrupted data and create a new deployment with fresh CI documents. To do this, follow these steps:
In the SCCM console, go to Software Library > Application Management > Applications.
Select the application that is causing the error and click Deployments.
Select the deployment that is targeting the affected device and click Delete.
Confirm the deletion and wait for the changes to replicate.
Right-click the application and click Deploy.
Follow the wizard to create a new deployment with the same settings as before.
Wait for the new deployment to reach the affected device and check if the error is resolved.
Solution 3: Recreate the Package Deployment Type and Redeploy
A more advanced solution is to recreate the package deployment type for the application and redeploy it to the affected device. This will ensure that the CI documents are generated correctly and match the application content. To do this, follow these steps:
In the SCCM console, go to Software Library > Application Management > Applications.
Select the application that is causing the error and click Deployment Types.
Select the package deployment type and click Properties.
On the Content tab, note down the content location and version.
Click OK to close the properties window.
Right-click the package deployment type and click Delete.
Confirm the deletion and wait for the changes to replicate.</l